Returns Policy

CAN I RETURN AN ITEM?

We want to ensure you’re completely satisfied with your shopping experience at Ko2store, however for whatever reason, if you are not happy with your purchase, you are eligible to return for a refund. 

If you are unhappy with your order, send it back within 10 days after the delivery date which is determined by signature upon delivery. 

Returns will only be accepted up until 10 days after delivery.

RETURN PROCESS

The return process is easy and efficient, you must send the item back exactly how you have received it. For example: If the item arrived in plastic packaging, it must be returned in the plastic packaging. If the item arrived with tags attached, it must be returned with tags attached.

The postage is at the buyers expense and should be sent with 'Recorded Delivery' to ensure that no problems occur and the tracking of the product can be used in the case of it being lost. The purchase must be returned without any damage to the product, which can consist of smoke smell, pet hair etc.

We will not be held accountable for any item damage after being worn or washed.

INTERNATIONAL RETURNS

Non UK customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.

 CONTACT US

Email - ko2store@outlook.com 

Instagram - @ko2store_