Returns Policy

Changed Your Mind?

We want to ensure you're completely satisfied with your shopping experience at Ko2store, but If you’re not entirely happy with your purchase, we’re here to help!

You must contact us within 14 days of delivery to be eligible to return for a refund, returns will only be accepted up until 14 days after delivery.

How to Arrange a Return?

Ready to return something? Please email us - Ko2store@outlook.com

What is the return process?

The return process is easy and efficient, you must send the item back exactly how you have received it. For example: If the item arrived in plastic packaging, it must be returned in the plastic packaging. If the item arrived with tags attached, it must be returned with tags attached.

You’re responsible for the safe return, including tracking and postage until it reaches us. We would recommend the return is sent Tracked with signature. Please ensure the item(s) is returned unused without any damage to the product, which can consist of smoke smell, pet hair etc.

We will not be held accountable for any item damage after being worn or washed.

INTERNATIONAL RETURNS

Non UK customers are unable to return goods due to import duties, if you received the wrong item or the goods are faulty then returns from outside of the UK must be invoiced as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to stop them being held at customs. Any charges related to customs are payable by the customer and not by us.